Thank you for shopping with EV-Service.in. This policy explains how cancellations, refunds, and returns are handled for all orders placed on our website.
1. Order Cancellation (Before Shipping)
- Orders can be cancelled within 6 hours of placing the order or before shipping, whichever is earlier.
- To cancel, contact us at support@ev-service.in with your Order ID.
- If the order is already shipped, cancellation will not be possible.
2. Cancellation by EV-Service.in
We reserve the right to cancel orders due to:
- Product unavailability
- Payment failure
- Incorrect address or incomplete information
- Fraudulent or suspicious orders
If we cancel an order, you will receive a full refund.
3. Return Eligibility
You may request a return if:
- You received a damaged or defective item
- You received the wrong product
- The product is not working out of the box
Return requests must be made within 12 hours after delivery.
4. Items Not Eligible for Return
- Used, altered, or installed products
- Products damaged due to customer mishandling
- Electrical parts damaged due to wrong wiring or overvoltage
- Clearance or special discount items
- Custom-made or customized parts
5. Refund Process
Once your return request is approved:
- The product must be returned in its original packaging, with all accessories.
- After the product reaches our warehouse, it will undergo inspection.
- Once approved, a refund will be initiated within 24 business days.
Refund Mode:
- Online payment → Refunded to the same payment method
- COD (if applicable) → Refunded to your bank account/UPI
6. Replacement Policy
- If the product is in stock, we can arrange a replacement instead of a refund.
- Replacement will be shipped after the returned product passes quality check.
7. Shipping Costs
- If the mistake is from our side (wrong/damaged product), return shipping is free.
- If the customer wants to return due to personal reasons, the return shipping cost must be borne by the customer.
8. Damaged or Missing Items
If you receive a damaged parcel
- Take clear photos/videos of the packaging and product
- Contact us within 48 hours of delivery
- Claims made after 48 hours may not be accepted
9. Late or Missing Refunds
If you don’t receive your refund:
- First check your bank/UPI account
- Then contact your bank for delays
- If still unresolved, email us at support@ev-service.in
10. Contact Us
For any cancellation, return, or refund-related queries:
📩 support@ev-service.in